Customer service Supervisor (Hiring starting in August 2019)
You will oversee the C.S. team leaders and agents and ensure the smooth running of service operations (time management, compliance and process improvement, ...). You will make sure to deliver a memorable experience to customers while guiding them through our product offers. You will work collaboratively with other departments to achieve the business objectives in accordance with the operations policies and procedures.
Bilingual, you have at least 5 years of experience managing a team in a customer service driven environment, have completed a college degree in tourism, hotel management, administration or similar field. You stand out by the high quality of your interpersonal relationships with the clientele, your team and your colleagues.
Schedule from Tuesday to Saturday, from 3h30 pm to 11h30pm for a weekly schedule of 37.5h.